Due to time needed to prepare your order, we require a minimum of 48 hours notice. New order placed or change order with in the 24 hours of delivery may incur a rush fee of $35. Please place your online orders as early as possible to avoid the rush fee. To ensure timely processing of your last minute order, it has to be received no later than 3:00 PM the day before your event. (Some hot menu items may require longer notice, so your menu may be subject to substitutions if less than two days’ notice is given). Office hours are 9:00 AM–5:00 PM Monday through Friday.

**An additional “Delivery Fee” will apply for deliveries outside of our 15 miles delivery zone. This fee is calculated based on travel time and distance, event location and whether a return trip is required to pick up our equipment.

We recommend clients add an hour prior to their event start time when placing their orders so our drivers will not be tardy. Most deliveries are allotted a 30- 45 minute window that ranges from 45 minutes prior to 15 minutes, past your scheduled arrival time. Circumstances due to traffic, bad weather, delay in entering secured office buildings, and waiting for escorts or last minute changes to original order are beyond our control. But we will notify clients as soon as possible, if any circumstances occur that will cause your delivery to be later than anticipated. During peak lunch and dinner periods, deliveries may be made up to one hour prior to your designated time. Our food is prepared fresh daily in our licensed commercial kitchen and stored at safe temperatures at all times.

**Late afternoon and evening deliveries will be picked up on the next business day unless special arrangements between the client and the catering department have been made.

For wedding and large corporate or social events, a non-refundable deposit is required to hold the date for your events. A credit card will be required to be held on file. Final guest count confirmation for your event is required, 3 days prior to the event. Additional guest count received after the third days may not be fulfilled. If guest count drop 10% or more, the per person cost is subject to price increase. A 72-hour advance notification of cancellation is required to cancel a confirmed order. If there are costs incurred as a result of your cancellation, you will be billed only or those costs and not the entire cost of the event. Residual amount can be applied for future catering and is limited to one year from the cancellation date. Please call us at 215-808-8181 to cancel an order.

**Do not e-mail last-minute cancellations — you must speak directly to one of our Catering Coordinators. Any email message to our staff members or on our voice mail is not a valid cancellation.

Your changes are not confirmed until we have contacted you either by e-mail or a phone call from our event coordinators to confirm your changes. Every Anna Lee Catering event is prepared to order. We have no way to re-use your food when they are already made. We would be happy to arrange delivery of your order to a different location or, if you prefer, we can make a donation in your name to a food bank and deliver the receipt to you.

If you can be a bit flexible as to menu selection and time of delivery, we will be happy to be of service. Additional fee may apply to last minute orders placed with less than 24 hour notice.

Anna Lee Catering cannot guarantee full omission of all ingredients we use in our kitchen. Our catering kitchen is an open plan facility and allergens such as nuts and gluten are present, so there is always the possibility of cross contamination even when taking every possible precaution. Anna Lee Catering will not assume any liability for adverse reactions to foods consumed, or items an individual may come in contact with, at any event catered by Anna Lee Catering.

All Catering orders require full payment prior to the event. A5% fee may be assessed to the balance if payment is not received by the day of the event. Anna Lee Catering does not accept payment upon delivery but will accept direct billing with established corporate account, check or corporate credit card prior to the event. Personal check requires a 3 days waiting period to clear the bank. For corporate clients and purchase orders to be billed, terms are Net 30 Days. Accounts over thirty (30) days shall accrue interest at one and one half percent (1.5%) per month. Past due account over 90 days will be refrains from ordering. Payment with credit card for wedding and large social event will incur a 3% transaction fee. No fee will be imposed on deposit paid with a credit card. Any other terms can be prearranged with us by calling 215-808-8181. Gratuities are not required and are not automatically added to your invoice, but they are graciously accepted by our staff.